5 Tips to Deal With “Bad” Clients
Clients, people that give you a job, pay you for it and entrust their corporate identity, communication plans in your hands, believing that you are the right person for it, leading you to express your creativity, in order to improve their business. This is the definition of a “client” when it comes in design business, or it is “how should it be”! But in some cases we do face lot’s of different kind of customers, they can be annoying, rude, believe that they are Gods, and many times they screw up your job. So sometimes a client is not the ideal one that we always wish for, but especially if we can not afford to leave this kind of persons, we should learn how to deal with them to keep going with the job without waste time and money. Let’s see together five aspect, that describe a potential “bad” client, and how to deal and manage them.
- The Annoying
- The Designer
- The Bad Payer
- The Undecided
- The Mysterious
1. The Annoying
Let’s see who are the annoying clients. They are a certain kind of people that try to get more than they paid out of your services. Usually they try to squeeze you, and many times they profit out of your kindness, calling anytime and asking for anything. This persons believes that has they paid a fee for one of more of your services (a web-site, a logo, an advertising promotion…), this fee also includes the right to take your whole time. In many cases after the job is done they ask for some changes, when they already approve that. To avoid situation like that, the first rule is to be very very specific from the beginning with this kind of people. Have a talk with them, be very careful to specify any rights in the contract, what kind of services they deserves and what they might have to pay as an extra. Try also to provide a job that they can modify or update by their own (In most of the cases I am referring especially in web-design, not much in printing). Doing like that you will also “educate” your customer and make smooth your job.
2. The Designer
If your potential customer presses repeatedly telling you – “I would do myself the site but do not have time” – “It ‘easy to make a site work in the field for 30 years, but right now I have no time and resources” – we start to play our internal alarm.